Operations Engineer – Digital 24/7 Services

About the role

The BBC is looking for an experienced Operations Engineer to join its Digital 24/7 Operations team. Working on a hybrid basis, you will support high‑profile online services such as News, Sport, Weather, iPlayer and Sounds across both AWS and on‑premise environments.

Key responsibilities

• Provide 24/7 operational support for AWS and on‑premise platforms, working on a shift rota.
• Investigate and resolve service‑impacting incidents using monitoring and diagnostic tools.
• Manage incidents from logging to resolution while meeting SLA targets.
• Document incidents and investigations in line with ITIL best practice.
• Communicate technical issues to both technical and non‑technical stakeholders.
• Contribute to service improvement initiatives and ensure smooth handover between shifts.

Required profile

• Proven experience in 1st/2nd line support within an operational environment.
• Strong background in AWS operational support.
• Familiarity with ITIL processes and incident management.
• Ability to work under pressure and prioritize multiple incidents.

Required skills

• AWS
• Jira
• Linux command line
• ITIL
• Networking and IP networking concepts
• CloudWatch, Splunk or Grafana (monitoring tools)
• VMware or other on‑premise infrastructure
• Web architecture and CDN knowledge

What we offer

• Hybrid working with four days onsite every five weeks.
• Competitive daily rate of £450 inside IR35.
• Contract until 31 / 03 / 2027.