Operations Lead

About the role

The Operations Lead will drive efficiency and compliance across the day‑to‑day activities of a medium‑sized retail business support team. This temporary, full‑time role offers the chance to shape processes and support a structured, customer‑focused environment.

Key responsibilities

• Supervise and manage the daily operations team, ensuring adherence to company policies and industry regulations.
• Streamline workflows to boost productivity and service delivery.
• Coordinate with internal departments to maintain seamless operations.
• Monitor performance metrics and produce actionable insights for continuous improvement.
• Oversee resource allocation to meet operational demands.
• Provide leadership, guidance and support to administrative staff.
• Resolve operational challenges promptly and efficiently.

Required profile

• Strong background in business operations within the retail sector.
• Proven ability to manage teams and handle multiple tasks effectively.
• Sound knowledge of secretarial and business support processes.
• Excellent organisational and problem‑solving abilities.
• Proactive approach to identifying and implementing process improvements.
• Strong written and verbal communication skills.

Required skills

What we offer

• Competitive hourly pay ranging from £28 to £32.
• Temporary contract providing flexibility and valuable experience.
• Generous holiday allowance.
• Opportunity to work in a supportive, structured environment.