Operations Manager (Hybrid) – London

About the role

We are seeking an Operations Manager to join our London team on a hybrid basis. Working closely with the senior management and the Board of Directors, you will help shape and execute organisational strategies, policies and day‑to‑day operational standards.

Key responsibilities

• Monitor sales and expenditure, ensuring budgets and targets are met.
• Maintain service standards and allocate staff to guarantee full coverage.
• Oversee customer‑service departments and drive customer‑satisfaction goals.
• Prepare and submit reports, budgets and other documentation.
• Manage payroll, employee benefits accruals and agency expense checks.
• Conduct regular fiscal planning meetings with the Executive Director.
• Supervise and coach the office manager on a weekly basis.

Required profile

• Proven experience in operations management.
• Strong leadership and people‑management capabilities.
• Excellent verbal and written communication.
• Ability to work collaboratively in a diverse environment.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Outlook.
• Proficiency in Microsoft Access.

What we offer

• Competitive salary between £40,000 and £55,000 per annum.
• Hybrid working arrangement in London.
• Opportunity to influence strategic decisions at board level.