Part‑time Customer Service Associate (20 hrs/week)

About the role

Join Greystar’s property management team in London as a Customer Service Associate. Working 20 hours per week, you will help create a welcoming environment for residents and support day‑to‑day operations of the community.

Key responsibilities

• Collaborate with team members to deliver exceptional resident living experiences.
• Provide front‑of‑house service, anticipating and exceeding resident expectations.
• Handle resident queries and complaints, following Greystar’s complaints procedure.
• Assist with marketing, building maintenance coordination, and tenancy administration.
• Support resident events and community activities.

Required profile

• Team‑oriented attitude with respect for colleagues.
• Strong customer‑service mindset and communication skills.
• Ability to respond positively to resident inquiries and resolve issues promptly.

Required skills