Patient Ambassador Coordinator

About the role

The Patient Ambassador Coordinator supports international and high‑net‑worth patients at Cleveland Clinic London, ensuring seamless navigation of the health system, travel logistics and communication. The role works within the Global Patient Services department to deliver world‑class, culturally‑sensitive care.

Key responsibilities

• Manage and facilitate patient registration, travel arrangements and payments within agreed time‑frames.
• Perform administrative duties such as answering calls, confirming appointments, data entry, filing and photocopying.
• Liaise with external providers, including foreign embassies, to secure necessary documentation and insurance information.
• Communicate relevant information to GPS management and coordinate with pre‑registration and ancillary departments on patients’ behalf.
• Provide timely reports to patients and referring physicians and maintain up‑to‑date files and service quotes.
• Explain hospital resources, protocols and limitations, make referrals and act as a cultural and linguistic resource.
• Collaborate with team members and undertake additional duties as assigned by the Head of Global Patient Services.

Required profile

• Previous experience in a healthcare or high‑end hospitality setting (essential).
• Demonstrable customer‑service experience (essential).
• Proven administrative support experience (essential).
• Knowledge of medical terminology and vocabulary (desirable).
• Experience serving VIP or luxury clients (desirable).
• Ability to communicate in a second language (desirable).

What we offer

• 25 days annual leave plus bank holidays.
• Pension auto‑enrolment with 5% employee contribution and 10% employer contribution via salary exchange.
• Life assurance, private medical, dental and eye‑care insurance contributions.
• Discounted 24/7 gym facilities.
• Holistic employee assistance programme.
• Workplace nursery scheme.
• Season ticket loan.
• Cycle‑to‑work scheme.