Patient Liaison Officer – Front of House (Private Healthcare)

About the role

We are looking for a polished Patient Liaison Officer to join a busy private‑healthcare practice in Marylebone, London. The role is front‑of‑house focused, ensuring every patient receives a seamless and professional experience from arrival to follow‑up.

Key responsibilities

• Welcome patients, visitors and staff with a friendly, professional demeanor.
• Manage inbound calls, direct enquiries and support patient flow throughout the day.
• Handle general administration – data entry, filing, correspondence and record keeping.
• Coordinate and schedule patient appointments using electronic medical‑record systems.
• Verify patient details, capture accurate data and maintain confidentiality.
• Respond to patient queries via phone, email and online portals.
• Assist self‑pay patients with service information, pricing and booking.
• Track bookings, support activity reporting and contribute to patient‑engagement events.

Required profile

• Previous experience in a private‑healthcare front‑of‑house, reception or patient‑coordination role.
• Valid Basic DBS (or willingness to obtain one immediately).
• Strong customer‑service orientation with excellent communication skills.
• Ability to work efficiently in a fast‑paced, face‑to‑face environment.

Required skills

• Proficiency with MS Office applications.
• Experience using patient record or electronic medical‑record systems.

What we offer

• Competitive hourly rate of £16‑£17.
• Full‑time, 40‑hour week with shift flexibility between 8 am‑8 pm.
• Opportunity to work in a dynamic private‑healthcare setting.