Pensions Administrator (Defined Benefit)

About the role

We are seeking an experienced Pensions Administrator to join our growing pensions operations team in Manchester. The role focuses on the administration of defined benefit pension schemes and pensioner policies, delivering high‑quality service to members, pensioners and trustees.

Key responsibilities

• Processing retirements, transfers and benefit calculations.
• Calculating and administering death benefits.
• Maintaining accurate member records and resolving queries.
• Producing member correspondence and benefit quotations.
• Supporting pension increases and benefit statement exercises.
• Assisting with data validation, quality assurance and reporting activities.
• Delivering excellent customer service to members, pensioners and trustees.
• Supporting continuous improvement initiatives across the administration function.

Required profile

• Previous Defined Benefit (DB) pensions administration experience.
• Strong understanding of pension legislation and administration processes.
• Excellent numerical, analytical and problem‑solving skills.
• Strong communication and customer service abilities.
• Experience using pensions administration systems.
• Good knowledge of Microsoft Office, particularly Excel.

Required skills

• Microsoft Excel
• Microsoft Office
• Pensions administration systems

What we offer

• Hybrid and flexible working arrangements.
• Supportive and collaborative team environment.
• Exposure to complex pension administration and specialist pension products.
• Career development opportunities within a growing business.
• Competitive salary and benefits package.