Pensions Administrator – Manchester

About the role

This permanent position is based in Manchester city centre and supports the day‑to‑day administration of occupational and personal pension schemes. You will work within a high‑performing team that values accuracy, compliance and excellent customer service.

Key responsibilities

• Administer pension schemes in line with scheme rules and regulatory requirements.
• Process member life‑cycle events such as joiners, leavers, retirements, transfers and benefit calculations.
• Respond to member and client queries via email, telephone and written correspondence.
• Maintain accurate scheme records and ensure data integrity.
• Liaise with clients, advisers, providers and third parties as required.
• Support data validation, reconciliations and system updates.
• Ensure all activities comply with legislation, internal procedures and service level agreements.
• Contribute to process improvements and operational efficiency.

Required profile

• Previous experience in administration and/or customer service.
• Strong attention to detail with a high degree of accuracy.
• Excellent written and verbal communication skills.
• Ability to manage workloads and prioritise tasks effectively.
• Proactive, team‑oriented attitude with a willingness to learn and develop.

Required skills

• Microsoft Office

What we offer

• Basic salary of £28,000 per annum.
• Uncapped bonus structure with OTE of £30,000.
• Prime Manchester city centre location.
• Ongoing sales training and professional development.
• Supportive, high‑performing team environment.
• Opportunity to grow within an ambitious business.