Pre-Litigation File Handling Assistant

About the role

Join our growing Casualty team as a Pre‑Litigation File Handling Assistant, providing essential support to claims handlers to keep cases moving and deliver excellent client service. This role offers valuable exposure to the claims process and strong opportunities for career development.

Key responsibilities

• Support busy Pre‑Litigation Casualty teams, ensuring efficient claim progression and outstanding client service.
• Manage and action MOJ Portal tasks, inboxes and case‑related workflows.
• Assist claims handlers with new claim setup, chasers and case progression.
• Handle CRU administration and low‑value payments.
• Maintain accurate records on the case management system.
• Manage a caseload of low‑value Property Damage claims.
• Achieve client SLAs, quality standards and productivity targets.
• Contribute to onboarding projects, training initiatives and wider team support.

Required profile

• At least 12 months’ experience in an administrative or claims support role.
• Exceptional attention to detail and strong organisational skills.
• Confident communicator with excellent telephone manner.
• Ability to prioritise and manage a high‑volume workload effectively.
• Self‑motivated and able to work independently as well as part of a collaborative team.

What we offer

• Davies Incentive Plan.
• 25 days holiday per year (with option to buy & sell 3 days).
• Simply Health Care Cash Plan and WeCare 24/7 online GP, mental health support and wellbeing services.
• Death in Service after 1 year’s service.
• Pension contribution (5% employee / 3% employer).
• Employee Resource Groups and Volunteering Programme.
• Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex, online discount sites.
• Discounted Gourmet Society membership and Merlin Attractions tickets.