Retail Sales Advisor – London

About the role

Whittard of Chelsea is seeking a Retail Sales Advisor for its high‑footfall London store. You will be the front‑line ambassador, delivering exceptional tea, coffee and hot chocolate experiences to a diverse, international clientele.

Key responsibilities

• Provide friendly, knowledgeable service to customers, offering tastings and personalised recommendations.
• Drive sales by suggesting product pairings, bundles and upselling where appropriate.
• Manage till operations, handle cash and process transactions accurately.
• Maintain visual standards, replenish stock and ensure the store is tidy and inviting.
• Collaborate with team members to keep communication clear and energy high during busy periods.

Required profile

• Previous experience in a high‑volume, customer‑facing role such as retail or hospitality.
• Excellent communication skills and a calm, friendly demeanor under pressure.
• Flexibility to work a minimum of two days per week, including weekends and key trading days.
• Ability to handle cash, stock and till responsibilities confidently.
• Multilingual ability or tourism experience is a plus.

Required skills

What we offer

• Up to 50% store discount on products.
• Monthly product allowance.
• Wellbeing support and family‑friendly policies.
• Opportunities for career growth within the brand.