Sales Support Administrator

About the role

We are looking for a proactive Sales Support Administrator to join a globally recognised commercial company in Birmingham city centre. You will act as the voice of the customer, delivering first‑class service across phone, email, chat and face‑to‑face interactions while supporting the sales team.

Key responsibilities

• Enter, manage and monitor sales orders and quotations with accuracy and empathy.
• Maintain up‑to‑date customer records to ensure smooth production and dispatch processes.
• Provide clear information on products, pricing, services and company policies.
• Engage with customers to close deals and identify future sales opportunities.
• Collaborate with internal teams to improve processes and enhance customer satisfaction.

Required profile

• Previous experience in a customer‑facing, product‑based role.
• Experience handling order processing and order management.
• Excellent organisational abilities and strong written and verbal communication.
• Positive, ‘go‑get‑it’ attitude with a customer‑first mindset.

Required skills

What we offer

• £30,000‑£33,000 salary.
• 25 days holiday plus bank holidays.
• Hybrid working after successful probation.
• Health cash plan and up to 6% matched pension.
• Modern city‑centre office environment.