School IT Technician

About the role

The School of Arts and Humanities is looking for a motivated IT Technician to join its dedicated IT team. This front‑line position provides day‑to‑day IT and audiovisual support to staff and students across multiple faculties and specialist institutions.

Key responsibilities

• Serve as the first point of contact for all IT support queries.
• Troubleshoot hardware and software issues on Windows, macOS, iOS and Android devices.
• Maintain and support teaching spaces, meeting rooms and AV equipment.
• Assist with device setup, configuration and routine maintenance.
• Collaborate with local IT staff and the wider university IT community.
• Contribute to service improvements and share knowledge within the team.

Required profile

• Strong customer service and interpersonal skills.
• Experience supporting end users in a technical environment.
• Confidence working across multiple operating systems.
• Collaborative attitude with a willingness to learn.
• Education to A‑Level standard or equivalent experience.

Required skills

• Windows
• macOS
• iOS
• Android
• AV equipment

What we offer

• Exposure to multiple faculties and specialist institutions.
• Opportunities to work with a wide range of technologies and user groups.
• Supportive team culture with strong peer learning.
• Pathways for skills development through training and on‑the‑job experience.