Senior Recovery Worker

About the role

Hestia Housing and Support is seeking a Senior Recovery Worker to lead its Ealing Safe Space, Mental Health Crisis Alternative Service. You will work in a hospital‑based, fast‑paced environment, providing expert de‑escalation, risk assessment and coordinated multi‑agency support to people experiencing mental health crises.

Key responsibilities

• Lead a dynamic mental health crisis and early‑intervention service, managing a diverse caseload.
• Conduct robust risk assessments and employ de‑escalation techniques to ensure safety.
• Coordinate multi‑agency support and guide service users toward community services.
• Provide day‑to‑day leadership to Recovery Workers, Peer Support Workers and volunteers.
• Act as shift lead when required, making real‑time decisions to maintain service delivery.
• Support student placements, develop learning plans and deliver reflective supervision.
• Collaborate with Service and Area Managers on performance monitoring, audits and quality reviews.
• Participate in recruitment, onboarding and volunteer integration, and represent the service in partnership forums.

Required profile

• Solid experience supporting people with mental health difficulties, dual diagnosis and complex needs.
• Proven ability to manage complex cases and work collaboratively with a range of services.
• Experience supervising or guiding colleagues, peer workers or students.
• Comfortable working in a fast‑paced, crisis‑focused environment.
• Commitment to Hestia’s values of equity, diversity and inclusion; lived experience welcomed.

Required skills

• Mental health assessment and case management.
• Risk assessment and de‑escalation techniques.
• Trauma‑informed practice.
• Multi‑agency coordination.
• Leadership and shift management.

What we offer

• Competitive salary of £30,246.94 per year.
• Full‑time shift (2 pm – 10 pm) including weekends and bank holidays.
• Professional development and training opportunities.
• Supportive, inclusive workplace culture.