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Senior UX Researcher (Software Platform)

Pontoon · London

Contract Hybrid Senior 700 GBP/month 🇬🇧 English
Interviewing Usability testing Workshop facilitation

Job description

About the role

Pontoon is entering the discovery phase of a new software platform for developers, architects and other technical users. We are looking for a senior UX researcher to lead high‑priority research initiatives, shape the research strategy and work closely with product, design and business stakeholders.

Key responsibilities

  • Lead and coordinate UX research projects that are strategic or high‑impact, ensuring timelines and quality standards are met.
  • Collaborate with senior stakeholders to capture business needs, run briefing and visionary workshops, and embed the voice of the customer.
  • Support and mentor associate and mid‑weight researchers, fostering consistent research quality across the team.
  • Manage agency relationships for key projects while building internal research capabilities.
  • Partner with Product and UX Design teams to integrate research insights into product strategy and design processes.
  • Gather existing data and insights across the business to inform opportunities and advocate for a customer‑centric culture.

Required profile

  • Proven experience leading UX research initiatives in a technology or software environment.
  • Strong ability to influence senior stakeholders and communicate research findings clearly.
  • Experience managing external agencies and developing internal research capabilities.
  • Excellent collaboration skills with product, design and engineering teams.

Required skills

  • UX qualitative research
  • UX quantitative research
  • Interviewing and listening techniques
  • Usability testing
  • Workshop facilitation

What we offer

  • Hybrid working model (2 days onsite in London)
  • Competitive daily rate of £700
  • Opportunity to shape a brand‑new platform from the ground up

Questions fréquentes

Le salaire proposé pour ce poste est de 700 GBP par mois. Le détail figure dans l'annonce.
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Le contrat proposé est un Contract basé à London.

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Pontoon

London