Senior UX Researcher (Software Platform)

About the role

Pontoon is entering the discovery phase of a new software platform for developers, architects and other technical users. We are looking for a senior UX researcher to lead high‑priority research initiatives, shape the research strategy and work closely with product, design and business stakeholders.

Key responsibilities

• Lead and coordinate UX research projects that are strategic or high‑impact, ensuring timelines and quality standards are met.
• Collaborate with senior stakeholders to capture business needs, run briefing and visionary workshops, and embed the voice of the customer.
• Support and mentor associate and mid‑weight researchers, fostering consistent research quality across the team.
• Manage agency relationships for key projects while building internal research capabilities.
• Partner with Product and UX Design teams to integrate research insights into product strategy and design processes.
• Gather existing data and insights across the business to inform opportunities and advocate for a customer‑centric culture.

Required profile

• Proven experience leading UX research initiatives in a technology or software environment.
• Strong ability to influence senior stakeholders and communicate research findings clearly.
• Experience managing external agencies and developing internal research capabilities.
• Excellent collaboration skills with product, design and engineering teams.

Required skills

• UX qualitative research
• UX quantitative research
• Interviewing and listening techniques
• Usability testing
• Workshop facilitation

What we offer

• Hybrid working model (2 days onsite in London)
• Competitive daily rate of £700
• Opportunity to shape a brand‑new platform from the ground up