Software Engineer – AI Agents

About the role

On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best‑in‑class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents. Engineers here own their work end‑to‑end and are trusted to make a real impact.

Key responsibilities

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
• Identify cross‑customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise‑grade customers.

Required profile

• 3+ years of industry experience in software engineering.
• Proficiency with Python, Typescript and asynchronous programming.
• Comfort digging into system failures within deep technology stacks using any tool necessary.

Required skills

• Python
• Typescript
• asynchronous programming

What we offer

• Medical, dental, and vision benefits.
• Generous time off (25 days annual leave plus UK public holidays).
• Daily lunches, dinners and snacks in the office.
• Competitive salary £125,000–£180,000 plus equity.