Team Leader - Retail Management

About the role

Are you a dynamic and positive leader looking to make a real impact in a fast-paced retail environment? As a Team Leader at our Alnwick store, you will play a pivotal role in driving excellence, motivating our team, and ensuring every customer leaves with a smile.

Main Responsibilities

• Support the Store Manager in daily operations and take full responsibility for the store in their absence.
• Drive commercial success by monitoring performance indicators and implementing store initiatives.
• Create exceptional customer experiences by leading by example in service excellence.
• Foster a positive, inclusive, and high-energy team atmosphere.
• Ensure smooth operational workflows and maintain clear communication across the team.
• Support the professional development of team members while continuously growing your own leadership skills.

Candidate Profile

• Proven leadership abilities with a proactive and energetic approach.
• Strong interpersonal skills with a genuine care for people and a commitment to inclusivity.
• Excellent organizational skills and the ability to make thoughtful, decisive actions.
• A curious mindset with a strong willingness to listen and openness to feedback.
• Flexibility to meet the needs of a dynamic retail environment.

Required Skills

• Team Leadership & Motivation
• Retail Operations Management
• Customer Experience Excellence
• Performance Monitoring (KPIs)
• Effective Communication & Listening

What we offer

• Comprehensive support and guidance throughout your professional journey.
• Clear opportunities for career progression and growth.
• A rewarding environment that celebrates and recognizes employee achievements.