Transport Customer Services Operator

About the role

Join Maritime Transport as a Transport Customer Services Operator, supporting daily customer volumes and ensuring a high standard of service. You will work from our Birmingham hub, collaborating with internal teams and external customers in a fast‑growing transport environment.

Key responsibilities

• Manage daily customer volumes and queries.
• Coordinate with Maritime staff to resolve internal issues.
• Interact with customers to maintain excellent service standards.
• Support the transport operations team with timely communication.

Required profile

• Solid understanding of the transport industry.
• Strong communication skills and experience dealing directly with customers.
• Ability to work effectively as part of a team.

Required skills

• Working knowledge of IT systems.
• Proficiency in Microsoft Excel.

What we offer

• Competitive salary with discretionary annual review and bonus.
• 25 days holiday plus 8 bank holidays from day one.
• Life assurance cover x3 up to age 66.
• Group personal pension and employee assistance programme.
• Discounts on MSC cruises for you, family and friends.
• Weekly Maritime Lottery with a £1,000 net prize.