Travel Operations Manager

About the role

We are seeking a seasoned Travel Operations Manager to lead and optimise the day‑to‑day performance of a call‑centre based tour operator. You will be accountable for sales delivery, after‑sales service, ticketing accuracy and overall operational efficiency across the customer journey.

Key responsibilities

• Oversee daily operations of Sales, After‑Sales, Sales Support, Offline Support, Ticketing, Processing and Administration.
• Drive sales performance, conversion rates, call quality and revenue per call.
• Ensure after‑sales teams provide high‑standard customer service and timely issue resolution.
• Maintain ticketing accuracy, timeliness and regulatory compliance.
• Conduct monthly performance reviews with department managers and promote a performance‑led culture.
• Support training, coaching and development initiatives across all teams.
• Produce and analyse weekly and monthly management reports.
• Act as senior operational lead during crises such as supplier failures, flight disruptions, system outages or regulatory incidents.

Required profile

• Proven experience managing performance in a call‑centre environment.
• Strong commercial and sales‑driven leadership with a track record of meeting targets.
• Excellent decision‑making and problem‑solving abilities, especially under pressure.
• High attention to detail, process discipline and strong analytical mindset.
• Effective communication and stakeholder management at all organisational levels.
• Experience in the travel or tour‑operator sector is essential.

Required skills

What we offer

• Competitive salary up to £48,000 per year.
• Comprehensive benefits package.
• Opportunity to work with a leading tour operator in a fast‑paced environment.