UX Copy Writer Specialist

About the role

ACE Money Transfer is seeking a UX Copy Writer Specialist to own the words inside our app and ensure a seamless, clear experience for users across multiple markets. You will craft and iterate micro‑copy for critical flows, test improvements, and extend the brand voice into broader marketing channels.

Key responsibilities

• Write and refine UX micro‑copy for sign‑up, KYC, send‑money, recipient management, fee displays, error states, and notifications.
• Identify wording that causes drop‑off or support tickets, propose evidence‑based alternatives, and measure impact on conversion and comprehension.
• Partner with product managers and designers to create copy for new features and A/B test variations.
• Maintain plain, consistent, and compliant language for a multilingual, multicultural audience.
• Extend the app’s tone of voice to performance ads, landing pages, email, blog/SEO, app‑store listings, and campaign messaging.
• Collaborate with Compliance to ensure all financial promotions meet FCA guidelines.
• Maintain and evolve tone‑of‑voice guidelines and the copy library.

Required profile

• 2–4 years of copywriting experience with proven UX/product writing in a mobile‑first environment.
• Portfolio demonstrating before/after UX copy changes and measurable impact.
• Exceptional written English, strong grammar, clarity, and attention to detail.
• Ability to explain financial concepts plainly without jargon.
• Comfort working quickly across multiple products and markets, and openness to feedback.
• Instinct for cultural tone shifts across audiences.

Required skills