UX Lead – User‑Centred Design & Journey Management

About the role

We are seeking a UX Lead to drive user‑centred design across a major transformation programme for a large enterprise. The role blends strategic oversight with hands‑on delivery, ensuring high‑quality design outputs and raising UX maturity throughout the organisation.

Key responsibilities

• Lead the user‑centred design approach for an assigned value chain, meeting agreed outcomes.
• Conduct and oversee qualitative and quantitative user research, translating insights into wireframes, prototypes, journey maps and other artefacts.
• Apply appropriate UX methods across Agile, Waterfall or hybrid delivery models.
• Oversee UX resources, maintain design standards, and ensure delivery quality.
• Track progress, manage change variances, and report UX risks and metrics.
• Specialise in areas such as user research, design systems or journey management.
• Develop and maintain artefacts like user journeys, personas, design principles and governance materials.
• Facilitate workshops, discovery sessions, insight reviews and governance meetings.

Required profile

• Strong experience in UX leadership, user‑centred or service design.
• Proven ability to run and oversee both qualitative and quantitative user research.
• Comfort working across Agile, Waterfall and hybrid environments.
• Excellent stakeholder management and communication skills.
• Experience tracking UX risks, reporting metrics and supporting governance processes.

Required skills

• Wireframing and prototyping.
• Journey mapping and persona development.
• Design systems knowledge.
• Facilitation of workshops and collaborative sessions.