1st Line Service Desk Engineer

About the role

Our client, the UK's largest independent provider of special‑needs education, is seeking a 1st Line Service Desk Engineer to join their Central IT team in Bolton. The role is full‑time, onsite five days a week, and will run on a three‑month contract.

Key responsibilities

• Act as the first point of contact for all IT‑related queries across offices and schools.
• Log, diagnose and resolve incidents and service requests, providing timely updates to users.
• Escalate complex issues to 2nd‑line engineers or the IT Service Desk Manager.
• Support hardware and software across laptops, desktops, tablets, mobile devices and printers.
• Configure and maintain user accounts, permissions and applications.
• Assist with connectivity and hardware issues at remote sites.
• Contribute to and maintain internal knowledge‑base articles.
• Identify opportunities for process improvement and share best practices.

Required profile

• Strong customer‑service orientation with clear, professional communication.
• Ability to work independently, prioritize workload and meet deadlines under pressure.
• Attention to detail, strong organisational skills and a proactive problem‑solving attitude.
• 1‑2 years’ experience in a 1st‑line support or help‑desk environment (preferred).
• Working towards or holding a relevant IT qualification.

Required skills

• Hardware and software troubleshooting.
• Operating system support (Windows).
• Microsoft 365, Active Directory and Azure.
• Cloud‑based solutions and basic networking concepts.
• Familiarity with Jamf or Microsoft Intune for device management.
• Understanding of ITIL principles.
• Experience with service‑desk ticketing systems.

What we offer

• Competitive daily rate of £140‑£180 (PAYE).
• Opportunity to work within a purpose‑driven organisation supporting children and young people.
• Professional development in a collaborative IT culture.