2nd Line Customer Support Analyst
IRIS · London
Job description
About the role
IRIS is seeking a 2nd Line Customer Support Analyst to join its Financials Customer Support team. You will handle complex queries, collaborate with 1st and 3rd line teams, and ensure customers receive fast, professional assistance.
Key responsibilities
- Investigate and resolve escalated customer queries.
- Support customers across IRIS Financials products.
- Work with internal teams to troubleshoot technical issues.
- Contribute to continuous improvement and knowledge sharing.
- Assist with User Acceptance Testing (UAT) and product enhancements.
Required profile
- Experience in a customer‑facing or technical support role.
- Strong problem‑solving and communication abilities.
- Confidence working with software systems.
- Passion for delivering excellent customer experiences.
- SQL or financial system exposure is desirable but not essential.
Required skills
- SQL
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Published 1 month ago
Expires 2 days from now
18 views · 0 interested
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IRIS
London