2nd Line Engineer

About the role

Our client, a leading IT services provider, is expanding its team and seeks a motivated 2nd Line Engineer. You will work closely with the Help Desk to deliver technical support to a diverse client base, both remotely and on‑site.

Key responsibilities

• Provide high‑level technical support for day‑to‑day incidents and project work.
• Serve as the first point of contact for clients and an escalation point for junior engineers.
• Diagnose and resolve WAN/LAN connectivity issues, configuring routers, firewalls and switches.
• Maintain and support backup technologies.
• Collaborate with the team to meet individual and collective KPIs.
• Ensure consistent, high‑quality service delivery from the Help Desk.

Required profile

• Minimum 3 years of experience in an IT support role, operating at 2nd line level.
• Strong networking knowledge (LAN/WAN, routers, firewalls, switches).
• Familiarity with MS365, Active Directory and virtualization platforms (VMware or Hyper‑V).
• Excellent customer‑service skills and the ability to manage client relationships.
• Own vehicle and willingness to travel to client sites.

Required skills

• WAN/LAN networking
• Routers, firewalls and switches
• Backup technologies
• MS365
• Active Directory
• VMware
• Hyper‑V