2nd Line Engineer / NOC Engineer (Urgent)

About the role

We are looking for a motivated 2nd Line Engineer who wants to transition into a Network Operations Centre (NOC) role. Based near Wembley in a datacentre environment, you will join a leading Managed Service Provider supporting global hedge funds, investment firms and banks.

Key responsibilities

• Monitor and prioritise incoming NOC tickets and system alerts, escalating when necessary.
• Watch over servers, networks, firewalls, cloud services, applications and datacentre infrastructure.
• Respond quickly to incidents, outages and performance issues.
• Track incidents through to resolution and keep documentation up‑to‑date.
• Communicate incident status and service updates to customers, internal teams and third‑party suppliers.
• Perform basic datacentre tasks such as server racking, hardware installation and network patching.
• Support a 24/7 operational environment where service availability is critical.

Required profile

• Previous experience in 2nd Line Infrastructure Support, Service Desk or NOC.
• Strong troubleshooting and incident‑management abilities.
• Good knowledge of Microsoft technologies, including Windows Server and Microsoft 365.
• Experience with cloud‑based infrastructure and backup solutions.
• Comfortable working a rotating 24/7 shift pattern.
• Excellent communication and proactive problem‑solving.

Required skills

• Windows Server
• Microsoft 365
• Cloud infrastructure
• Backup solutions
• Server racking
• Hardware installation
• Network patching

What we offer

• Training to develop NOC expertise and a clear career path in network operations.
• Competitive salary range £40,000‑£45,000 per year.