2nd Line IT Support Engineer – Onsite (Chelmsford)

About the role

We are seeking an experienced, customer‑focused 2nd Line IT Support Engineer to be the primary onsite IT contact for a key client in Chelmsford. You will deliver day‑to‑day technical assistance, maintain the local IT environment and collaborate closely with the wider support team to resolve incidents and drive projects.

Key responsibilities

• Provide first‑ and second‑line technical support to onsite users, diagnosing hardware, software, network and access issues.
• Install, configure and maintain laptops, desktops, mobile devices and peripherals.
• Manage support tickets, ensuring accurate notes and timely updates.
• Support user accounts, permissions, password resets and group policies.
• Assist with employee onboarding, off‑boarding and equipment provisioning.
• Maintain IT asset records and customer documentation.
• Liaise with third‑party suppliers and the service desk for escalations.
• Monitor systems, backups and endpoint security alerts.
• Support IT upgrades, migrations and improvement projects.
• Build strong relationships with the customer and deliver a professional, approachable service.

Required profile

• Proven experience in onsite IT support, preferably at 2nd‑line level.
• Customer‑focused attitude with strong communication skills.
• Full driving licence and access to a car (essential for travel to the client site).

Required skills

• Windows 10 and Windows 11
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Microsoft Entra ID and Active Directory
• Microsoft Intune and endpoint device management
• Exchange Online
• Windows Server and Group Policy
• Azure‑based services
• Networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)
• Endpoint security, antivirus and patch management
• Remote monitoring and management tools
• IT service desk and ticketing platforms
• Printers, meeting‑room technology and audiovisual equipment

What we offer

• £30,000 per annum
• Full‑time permanent position