3rd Line Support Engineer - Managed Services

About the role

We are seeking a proven 3rd Line Support Engineer to join a fast‑expanding IT services company. Working within the Managed Services team, you will provide high‑level technical support and act as a key member of the escalation tier, ensuring customers receive an exceptional experience.

Key responsibilities

• Respond to and resolve complex incidents and service requests as part of the 3rd line escalation team.
• Proactively monitor and maintain client environments across Windows Server, Azure, and virtualisation platforms.
• Collaborate with internal teams and customers to design and implement reliable solutions.
• Document resolutions and contribute to knowledge‑base articles.

Required profile

• Solid background in a fast‑paced Managed Service Provider (MSP) environment.
• Customer‑first mindset with excellent verbal and written communication.
• Self‑motivated, reliable and able to work autonomously.
• Enthusiastic about continuous learning and technical development.

Required skills

• Windows Server
• Microsoft 365 (O365)
• Azure and Azure AD
• Active Directory
• VMware
• Hyper‑V
• DNS
• DHCP
• Group Policy
• Networking (WAN, Wireless, Routers, Switches)

What we offer

• Hybrid working model – 3 days in the office, 2 days remote.
• Opportunities for ongoing technical and career development.
• Dynamic, supportive environment within a rapidly growing company.