Account Executive – Customer Services

About the role

We are looking for a proactive, customer‑focused Account Executive to join our client’s busy Customer Services team in Grays. Reporting to the Customer Services Manager, you will help deliver an exceptional customer experience while supporting operational efficiency across the business.

Key responsibilities

• Handle inbound calls, process orders and respond to customer enquiries using a case‑management system.
• Perform general administrative duties and support day‑to‑day operations.
• Maintain accurate, up‑to‑date customer records.
• Identify upsell opportunities and support organic account growth.
• Work to KPIs and ensure service standards are consistently met.
• Liaise with internal teams to resolve issues and ensure timely service delivery.
• Provide quotations and process related documentation.
• Support customers in understanding regulatory requirements and compliance processes.
• Ensure tasks are completed in line with company policies and procedures.

Required profile

• Excellent written and verbal communication skills.
• Confident telephone manner with strong attention to detail.
• Good IT proficiency, including MS Office and the ability to learn new systems.
• Numerate with strong organisational abilities.
• Ability to build and maintain strong working relationships.
• Experience in transport, logistics or waste management is desirable.

Required skills

• MS Office

What we offer

• Salary of £36,750 per annum.
• 20 days holiday plus bank holidays.
• Pension scheme.
• On‑site parking.
• Full‑time, Monday‑to‑Friday, 9 am‑5 pm.