Account Executive – Customer Success & Revenue Growth

About the role

As an Account Executive at LexisNexis Risk Solutions you will be responsible for driving customer success, retention and revenue growth within an assigned portfolio of existing clients. You will manage the full renewal cycle, identify upsell and cross‑sell opportunities and act as a trusted advisor to help customers maximise the value of our risk‑management solutions.

Key responsibilities

• Manage a portfolio of existing customers, acting as their main point of contact.
• Build strong, long‑term relationships to ensure high satisfaction and retention.
• Own the full renewal cycle, ensuring timely and accurate contract renewals.
• Identify and qualify upsell and cross‑sell opportunities to drive incremental revenue.
• Monitor account health, spot risks early, and take proactive action.
• Deliver onboarding and tailored product training to new and existing users.
• Coordinate with internal teams to resolve issues and support a seamless customer experience.
• Maintain accurate CRM records, forecasts, and opportunity updates.
• Provide regular updates to leadership on performance and account activity.

Required profile

• Proven ability to manage a portfolio of customers and meet renewal and revenue targets.
• Strong communication and relationship‑building skills, including confident phone engagement.
• Proactive, empathetic, and able to work independently.
• Excellent organizational and detail‑orientation skills.
• Ability to collaborate effectively with internal teams.

Required skills

• CRM (record keeping and forecasting).