Account Handler – Commercial Insurance Support

About the role

The Account Handler provides office‑based support to an Account Executive, managing the day‑to‑day operations of a commercial lines client portfolio, from new business quotes and sales to mid‑term adjustments and renewals.

Key responsibilities

• Ensure smooth daily operation of the assigned portfolio.
• Achieve agreed retention, cross‑selling and referral targets.
• Develop and maintain professional relationships with clients and insurers.
• Act as first point of contact for client, provider and internal enquiries.
• Resolve discrepancies in provider documentation before forwarding to clients.
• Maintain client records and data in line with systems and protocols.
• Provide proactive telephone handling for internal and external contacts.

Required profile

• Background in commercial insurance (combined, contractors, property owners, fleet).
• Experience with MLP and cyber insurance.
• Excellent communication and interpersonal skills.
• Proactive attitude with strong initiative.
• Ability to work under pressure and handle large information volumes.
• Effective teamwork, influencing and negotiation abilities.
• Resilience to manage problems and constructive criticism.

What we offer

• Supportive team environment where expertise is valued.
• Opportunities for career development and progression.
• Competitive benefits package.