Account Handler – Real Estate Practice

About the role

Join WTW's Real Estate Practice as an Account Handler, delivering exceptional client service to property owners, investors, operators, managers and developers across the UK and Europe. Working in a hybrid model, you will support both new and existing accounts throughout renewal and mid‑term lifecycles.

Key responsibilities

• Provide day‑to‑day client service, answering queries from clients, brokers and third parties via phone and email.
• Deliver cover advice, contract reviews, and manage additions, deletions, acquisitions and disposals of cover.
• Conduct technical analysis, renewal strategy, coverage review and design alternative programmes.
• Review, validate and manipulate data to support underwriting decisions.
• Prepare and submit required documentation for London Market placements, including market presentations, MRCs and endorsements.

Required profile

• Strong passion for client service and excellent communication skills.
• Basic understanding of general insurance concepts.
• Proven administration abilities and attention to detail.

Required skills

• Advanced proficiency in Microsoft Excel.
• Good working knowledge of Microsoft Office applications.

What we offer

• Hybrid working model allowing flexibility between office and home.
• Opportunities to work with a diverse portfolio of real‑estate clients across the UK and Europe.
• Professional development within a leading global risk solutions firm.