Account Manager / Client Executive

About the role

We are seeking a proactive Account Manager / Client Executive to join our busy sales and customer service team in Wimbledon. The role involves handling inbound enquiries, supporting customers throughout their journey, and converting enquiries into sales opportunities while maintaining strong relationships.

Key responsibilities

• Respond to customer enquiries via phone, email and online channels promptly and professionally.
• Build and maintain positive relationships with new and existing customers.
• Process orders accurately and efficiently, ensuring smooth fulfilment.
• Maintain and update customer records in the CRM system.
• Conduct follow‑up activities to maximise sales opportunities.
• Support outbound campaigns and business development initiatives.
• Coordinate with internal teams to ensure customer satisfaction.
• Assist with sales administration, invoicing and customer communications.
• Contribute to team reporting, forecasting and workflow planning.

Required profile

• Previous experience in customer service, sales support or advisory roles.
• Excellent verbal and written communication skills.
• Strong organisational abilities and attention to detail.
• Ability to prioritise workload and manage multiple tasks.
• Self‑motivated with a proactive and positive attitude.
• Ability to work collaboratively within a team.
• Commitment to delivering excellent customer experiences.

Required skills

• Microsoft Office applications.