Account Manager – Customer Outcomes Specialist

About the role

We pull medical technology from the future to solve human health. Scarlet is authorised to assess and certify medical devices. As an Account Manager (Customer Outcomes Specialist) you will own customer relationships from onboarding through expansion, keeping complex projects on track and ensuring customers achieve their goals.

Key responsibilities

• Build long‑term, trust‑based relationships with forward‑thinking health‑tech companies.
• Act as the central point of accountability for customers, ensuring the right outcomes at the right time with clear communication.
• Listen closely, capture what matters, and surface it so internal teams stay aligned with customer value.
• Identify and eliminate friction early, whether it’s process confusion, scope drift, or quiet frustrations.
• Own every key moment—from onboarding to expansion—keeping customers focused and confident.

Required profile

• 3+ years of experience owning complex B2B customer relationships, preferably in health‑tech or other regulated industries.
• Bias for action with strong project‑management skills, able to connect dots, see risks early and keep multiple workstreams on track.
• Insatiable curiosity and ability to thrive in a fast‑paced, innovative environment.
• Exemplary verbal and written communication skills, aligned with MECE principles and suited to an asynchronous work environment.

Required skills

• Project management
• Customer relationship management