Account Manager – IT Services (MSP)

About the role

We are seeking a high‑performing Account Manager to own and grow a portfolio of IT services clients for a fast‑growing London MSP. You will combine relationship building with commercial acumen to drive retention, profitability and expansion.

Key responsibilities

• Maintain portfolio health and achieve a 95%+ client retention rate.
• Manage account profitability by controlling scope creep and aligning pricing with delivery costs.
• Ensure contract compliance, accurate documentation and timely renewals.
• Lead quarterly business reviews, identify whitespace and execute consultative upsell/cross‑sell opportunities.
• Log accurate activity in the CRM and continuously improve relationship practices.

Required profile

• 3+ years of B2B tech or MSP account management or service delivery experience.
• Strong commercial sense – comfortable with unit economics, gross margins and ROI.
• Confident presenting strategic business reviews to senior stakeholders.
• Consultative approach with excellent discovery and problem‑solving abilities.
• Highly organised, data‑driven, resilient and accountable to performance metrics.

Required skills

• CRM

What we offer

• Competitive salary £45k‑£50k plus OTE.
• Hybrid working – minimum three days in the London office.
• Excellent benefits package.
• Opportunity to drive commercial success within a rapidly expanding MSP.