Account Manager - Law Firm Clients (Remote, UK)

About the role

Elite is a cloud-native SaaS platform for law firm operations, offering financial, invoice, time and data management with embedded AI and integrated payments. As an Account Manager you will manage a portfolio of strategic law firm and corporate legal clients, acting as their primary point of contact and strategic partner. You will build trusted partnerships, drive cloud adoption and identify growth opportunities, working with Solutions Architects, Product, Customer Success and Marketing. The role is fully remote and requires being based in the UK time zone (GMT/BST).

Key responsibilities

• Build and sustain deep, trusted relationships with law firm and corporate legal clients.
• Drive account growth by executing upsell and cross-sell opportunities aligned to client goals.
• Maintain accurate account planning records in the CRM, forecast close dates and next steps, and manage renewals and pipelines.
• Manage the customer lifecycle, resolve issues quickly and use customer health data to spot at-risk accounts early.
• Work with Solutions Consultants on value propositions, demos and ROI-driven proposals, and with Customer Success on onboarding and adoption.
• Give feedback to Product and Solutions teams on roadmap priorities and act as a customer advocate internally.
• Educate customers on best practices, new functionality and industry trends.

Required profile

• Bachelor's degree in Business, Marketing or equivalent experience.
• 3-5 years in Account Management, Customer Success or Strategic Sales within SaaS, Legal Tech or Professional Services.
• Proven success managing enterprise or strategic accounts, exceeding retention and growth targets.
• Experience leading clients through on-premises to cloud transitions.
• Ability to travel 25-50% and to work in the UK time zone.
• Legally authorized to work in the United Kingdom; no sponsorship provided.

Required skills

• CRM tools (Salesforce preferred)
• Renewals, forecasting and pipeline management in complex sales environments
• Executive communication and relationship-building

What we offer

• Competitive compensation package
• Healthcare coverage (health, dental, vision), retirement savings plan with employer contribution
• Tuition reimbursement, parental leave and generous global parental leave
• Professional development, wellness initiatives and Employee Assistance Program
• Free Calm subscription, employee discount program and time off