Account Manager – Retention & Upselling (15‑month Fixed‑Term)

About the role

We are looking for an Account Manager to join our Retention & Upselling team on a 15‑month fixed‑term contract in Bournemouth. You will work closely with existing customers, promoting a range of environmental services and driving revenue growth.

Key responsibilities

• Contact existing customers daily to promote and upsell services such as Dry Mixed Recycling, Food Waste Collection, WEEE, Confidential Waste, Feminine Hygiene & Washroom Services, and Carbon Offset options.
• Deliver tailored value propositions using pre‑written templates to increase customer satisfaction and lifetime value.
• Follow up undecided clients via phone, email or SMS to close deals.
• Record all interactions and outcomes accurately in the CRM system.
• Participate in weekly performance reviews and feedback sessions to refine sales techniques.
• Maintain professionalism and high levels of customer satisfaction throughout all interactions.

Required profile

• Proven experience in telesales or outbound calling.
• Strong communication and persuasion abilities, with confidence handling objections.
• Energetic, resilient and target‑driven personality.
• Excellent time‑management and organisational skills.

Required skills

• CRM (experience)

What we offer

• Competitive basic salary of £25,000 per annum.
• Uncapped commission of £5 per confirmed contract.
• Full induction and ongoing training and support.