Account Manager – Technical Service Sales

About the role

Otis is seeking an Account Manager to drive sales growth across the Midlands region. Reporting to the Operations Manager, you will focus on expanding the customer prospect pipeline, winning new maintenance contracts and selling incremental repair projects.

Key responsibilities

• Conduct 40 client meetings per month, covering both new and existing customers.
• Upsell current service contracts to improve margins.
• Reduce contract cancellations to below 7%.
• Lead regular client review meetings (virtual and face‑to‑face) to strengthen relationships.
• Collaborate with credit and operational teams to manage disputed debt, targeting 60 recoveries per year with an average billing value of +£1,900 per lift.
• Sell 120 OTIS ONE subscriptions annually.
• Achieve a business unit revenue target of approximately £1 million per annum.

Required profile

• Experience selling technical service agreements that require consultation.
• Strong customer‑service orientation with excellent interpersonal skills.
• High level of commitment and reliability toward customers.
• Target‑focused and able to work at pace in a complex corporate environment.

Required skills

What we offer

• Competitive salary with an uncapped bonus structure.
• Company car or car allowance.
• Intensive training in technology, processes and soft skills.
• Flexible working hours and the possibility of remote work.
• Support for work‑life integration.