Admin Support Officer – Home Ownership Service

About the role

The Admin Support Officer provides general administrative assistance to the Home Ownership Service team, ensuring efficient handling of correspondence, data maintenance and service charge processes. This role supports the delivery of Lewisham Council’s housing objectives while maintaining high standards of customer care.

Key responsibilities

• Manage all correspondence for the Home Ownership Service, including letters, emails and enquiries.
• Maintain and update information for leaseholders and Right to Buy applicants.
• Assist in preparing service charge statements and billing.
• Ensure work meets agreed targets, timescales and aligns with council corporate objectives.
• Identify vulnerable residents, sign‑post support and act on safeguarding concerns promptly.
• Participate in team meetings, continuous improvement initiatives and own personal development.

Required profile

• Good knowledge of Right to Buy, collection and service charge legislation.
• Ability to handle confidential information and respond to complaints professionally.
• Experience working with vulnerable or at‑risk residents and following safeguarding procedures.
• Strong organisational skills and the capacity to work independently, including occasional lone visits.