Administration Assistant – Edinburgh CTAC
NHS Scotland · Health Centre
Job description
About the role
The Administration Assistant will provide high‑quality administrative support for the Edinburgh Community Treatment and Care (CTAC) services. Based at Sighthill Health Centre, the role is primarily focused on handling incoming public calls and managing patient appointments.
Key responsibilities
- Answer and manage approximately 80% of daily workload consisting of incoming telephone calls from the public.
- Act as first point of contact for patients, providing information about services and guidance using approved scripts and FAQs.
- Manage appointment bookings, rescheduling and cancellations promptly and professionally.
- Handle email enquiries using template responses and meet service level agreement timescales.
Required profile
- Ability to work independently and as part of a team in a fast‑paced environment.
- Strong communication skills with a professional and courteous telephone manner.
- Attention to detail and ability to follow standard operating procedures.
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Published 1 hour ago
Expires 1 month from now
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NHS Scotland
Health Centre
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