Administration Officer – 6‑month contract

About the role

We are recruiting two Administration Officers for a six‑month temporary contract to process Council Tax Support applications for a local authority. The role involves reviewing applications, updating records and providing high‑quality customer service both on‑site and, after training, in a hybrid setting.

Key responsibilities

• Review existing Council Tax Support applications using the Civica Open Revenues system.
• Update customer records and ensure income and household information is accurate.
• Use the DWP Searchlight system in line with Local Authority guidelines.
• Prioritise higher‑risk, higher‑value and older cases.
• Respond to customer enquiries via telephone, email and face‑to‑face.
• Maintain accurate records while handling sensitive and confidential information.
• Deliver a high standard of customer service throughout the review process.

Required profile

• Previous administration experience in a busy office environment.
• Experience using IT systems, including Excel.
• Strong customer service experience with excellent attention to detail.
• Ability to work under pressure and strong organisational skills.
• Excellent written and verbal communication skills.
• Professional understanding of confidentiality and GDPR principles.

Required skills

• Excel
• Civica Open Revenues system
• DWP Searchlight system

What we offer

• £12.75 per hour (PAYE) on a six‑month fixed‑term contract.
• Full‑time 37‑hour week.
• Hybrid working after successful training period.