Administration Support Executive & Customer Service Coordinator

About the role

This full‑time position is based in North West England and combines administration support with front‑line customer service. You will be the first point of contact for a diverse UK and international client base, handling enquiries across multiple channels while keeping the office running smoothly.

Key responsibilities

• Provide professional, friendly customer service via phone, email and messaging platforms
• Process sales orders, prepare quotations and generate pro‑forma invoices
• Maintain and update customer accounts and records
• Handle freight forwarding administration and export documentation
• Produce business documentation, reports and support advertising activities
• Manage general office tasks such as email handling, scanning, filing and record‑keeping

Required profile

• Strong office administration and customer‑service experience
• Ability to work under pressure, prioritize workloads and meet deadlines
• Excellent communication and interpersonal skills
• Numerical accuracy and attention to detail
• Self‑motivated, proactive and highly organised

Required skills

• Microsoft Office applications

What we offer

• Competitive salary up to £32,000 per year
• Monday‑to‑Friday schedule with occasional weekend rota
• Opportunity to develop skills in logistics and export administration