Administration Team Leader

About the role

The Administration Team Leader will head a busy team of administrators for a regulatory body based in Manchester City Centre. You will be responsible for ensuring that key performance indicators and service level agreements are met while supporting staff development.

Key responsibilities

• Lead, manage and deploy a team of administrators, ensuring clear responsibilities and delivery against KPIs and SLAs.
• Provide regular coaching, support and feedback to improve individual and team performance.
• Identify and develop talent within the team, supporting colleagues to reach their full potential.
• Monitor team performance, analyse operational data and own service delivery outcomes.
• Produce regular management information and performance reports for stakeholders.
• Identify, manage and escalate operational risks and concerns as appropriate.
• Promote a culture of continuous improvement and challenge existing processes.
• Resolve operational queries and issues promptly and effectively.
• Collaborate with managers and stakeholders to ensure seamless, high‑quality customer service.
• Support handling of complaints and sensitive casework.
• Contribute to the development, documentation and embedding of administrative best practices.

Required profile

• Excellent verbal and written English.
• Proven experience managing and developing teams in a high‑volume, fast‑paced administrative or customer‑service environment.
• Ability to work under pressure and meet tight deadlines.
• Willingness to undergo a DBS check and provide references.

Required skills

• Microsoft Excel

What we offer

• Hybrid working model – minimum 3 days in the office, 2 days remote.
• Competitive hourly rate of £16.21.
• Temporary contract guaranteed until the end of 2026 with potential for extension or permanent placement.