Administration Team Leader

About the role

You will lead, coach and direct a dedicated team of administrators, ensuring high‑performing daily operations and accurate reporting for senior leadership. The role blends people management, process optimisation and active customer support within a fast‑moving compliance environment.

Key responsibilities

• Direct daily admin workloads, mentor staff and foster a high‑performing team culture.
• Track weekly WIP data and generate performance reports for leadership and Account Managers.
• Oversee contract registers and sales/operations planning via Quotient.
• Support and lead internal software migrations, including Collabit transitions.
• Prepare data, reports and documentation for monthly Account Manager progress meetings.
• Resolve incoming queries from customers and field technicians, raising additional work orders as needed.

Required profile

• Proven experience in a customer support management or administration team‑lead role.
• Strong analytical mindset with a focus on data accuracy.
• Excellent written and verbal communication skills.
• Ability to stay calm, structured and effective under pressure.

Required skills

• Advanced IT proficiency.
• Experience with Collabit software.
• Familiarity with Quotient planning tools.
• Competence in navigating CRM/ERP systems.

What we offer

• Full training and clear career development pathways.
• Opportunities to gain industry‑recognised qualifications.
• 25 days annual leave plus bank holidays.
• Company pension scheme and sick pay.
• Free eye test every two years and wellbeing support via Kinhub.
• Retail discounts through Reward Gateway.