Administrative Assistant – Office Operations

About the role

We are seeking an Administrative Assistant to support the day‑to‑day operations of a dynamic business in Middlesbrough. You will be the first point of contact for clients, manage communications, and help keep office processes running smoothly.

Key responsibilities

• Answer incoming telephone calls and handle enquiries professionally.
• Serve as the first point of contact for clients, directing enquiries as needed.
• Assist with onboarding new clients and maintain updated client records.
• Manage inboxes, respond to client queries and provide updates.
• Support project administration and track ongoing work progress.
• Liaise with internal team members to ensure effective communication.
• Schedule meetings, maintain diaries, and manage social media content scheduling.
• Update website content and perform other digital administrative tasks.
• Support the Company Director with daily administrative tasks.
• Handle invoicing, manage invoice records, and track payments.
• Improve internal processes and provide general administrative support across the business.

Required profile

• Excellent organisational and communication skills.
• Professional telephone manner and strong customer service skills.
• Ability to work independently and as part of a team.
• Experience in administrative roles; experience with CRM and social media platforms is desirable.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• CRM systems
• Social media platforms

What we offer

• Company pension scheme
• Free onsite parking
• 20 days annual leave plus bank holidays
• Opportunities for skill development and experience in various business areas