Administrative Assistant / Receptionist

About the role

We are seeking an Administrative Assistant/Receptionist to join the busy front‑of‑house team at Tees Valley Hospital, Middlesbrough. You will support the administration and reception functions, ensuring smooth patient flow and professional service.

Key responsibilities

• Act as the first point of contact for visitors and callers on a busy hospital reception.
• Book and manage patients' clinic appointments using the hospital scheduling system.
• Answer and staff the appointment line telephone, directing calls appropriately.
• Maintain accurate records and ensure all administrative processes are followed in a timely manner.
• Provide general support to the administration team as required.

Required profile

• Outstanding professional customer service and interpersonal skills.
• Friendly, outgoing personality with flexibility to cover departmental needs.
• Excellent communication, attention to detail and time‑management abilities.

Required skills

• Proficiency in Microsoft Office.
• Willingness to learn additional software used in a hospital setting.

What we offer

• Private medical cover (with optional family add‑on).
• Discounted Bupa dental insurance and life assurance (3× salary).
• Private pension with up to 5% employer matching.
• 25 days annual leave plus bank holidays, flexible shift patterns.
• Family‑friendly policies, volunteer leave, and enhanced parental leave.
• Training and development via the Ramsay Academy.
• Access to discounts, Cycle2Work scheme, subsidised staff restaurant and free on‑site parking where available.