Administrative Officer – Civil Service

About the role

This permanent, hybrid position is based in the West Midlands regional office of the Ministry of Justice. The Administrative Officer provides a full range of business support services to the Probation Service Division, ensuring efficient office operations and reliable administrative cover across multiple teams.

Key responsibilities

• Produce documents and reports using Microsoft Office applications and maintain accurate records.
• Provide HR support including absence management, vetting administration, appraisal recording and training administration.
• Handle ICT change requests, local information management and procurement requests via I‑Proc.
• Administer room bookings, meetings, events and manage external and internal enquiries.
• Maintain and improve administrative systems, processes and workflows to meet divisional requirements.

Required profile

• Experience of delivering a wide range of business service support activities in an administrative setting.
• Previous administrative experience within a public sector or similar environment.
• NVQ Level 2 or equivalent qualification, with RSA III (or working towards) preferred.
• Demonstrated behaviours such as Changing and Improving, Leadership, Working Together, Managing a Quality Service and Delivering at Pace.

Required skills

• Advanced IT skills with Microsoft Word, Excel, Outlook and PowerPoint.
• Familiarity with Lotus Notes or equivalent email and collaboration tools.