Administrative Receptionist – NHS Trust

About the role

The Administrative Receptionist provides high‑quality front‑of‑house, clerical and administrative support to patients, service users, carers and visitors accessing the Chase Building. The role includes evening and weekend coverage and may involve working across other Trust locations in North London.

Key responsibilities

• Serve as the first point of contact for all users of the Chase Building, delivering professional reception services.
• Handle enquiries, complaints and referrals, directing them to the appropriate department.
• Coordinate workload, meet deadlines and ensure objectives are achieved.
• Participate in regular departmental meetings and contribute to service improvement.
• Maintain strong working relationships with internal staff and external agencies.
• Provide occasional support at other Trust sites in Barnet, Camden, Enfield, Haringey or Islington as required.

Required profile

• Excellent communication and interpersonal skills.
• Ability to work flexibly, including evenings and weekends.
• Strong organisational skills and the capacity to manage multiple tasks.
• Commitment to delivering a professional and courteous service.

Required skills

What we offer

• Opportunities for personal development through appraisal, supervision and training.
• Flexible working arrangements and a supportive wellbeing programme.
• Generous annual leave, NHS discounts and a pension scheme.
• Access to internal staff networks and a diverse, inclusive workplace.