Administrator – Customer Service & Bookings (Exeter)

About the role

We are seeking an enthusiastic and organised Administrator to join our busy customer‑focused team in central Exeter. You will support customers, handle booking enquiries and ensure all communications are managed efficiently and professionally.

Key responsibilities

• Manage customer enquiries via phone and email.
• Process and manage bookings accurately.
• Provide exceptional customer service at all times.
• Update and maintain customer records.
• Assist with general administrative duties.
• Resolve customer queries promptly and professionally.
• Collaborate with colleagues to ensure smooth day‑to‑day operations.
• Learn and use the company’s booking system effectively.

Required profile

• Previous administration experience.
• Strong customer service skills.
• Excellent written and verbal communication.
• Professional and friendly telephone manner.
• Good attention to detail and organisational ability.
• Confidence using computer systems and Microsoft Office.
• Ability to learn new software quickly.
• Proactive and positive attitude.

Required skills

• Microsoft Office

What we offer

• £13.20 per hour (37.5 hours per week).
• Immediate start.
• Contractor role with a supportive team.
• Disability Confident employer.