Administrator – Customer Support & Office Assistant

About the role

Mosaic Recruitment is seeking a reliable and highly organised Administrator to join a small but growing construction company. The role combines administrative duties with customer support, acting as the first point of contact by phone, email and face‑to‑face. The position is permanent, working Tuesday to Friday 8am‑4pm and Saturday mornings, with the possibility to add Monday‑Friday hours for those who wish to work additional time.

Key responsibilities

• Handle incoming telephone and email enquiries.
• Update customer and order information accurately.
• Follow up orders, deliveries and outstanding enquiries.
• Maintain accurate records and filing.
• Arrange customer appointments and viewings.
• Assist with customer viewings on Saturday mornings.
• Provide general administrative support to the team.

Required profile

• Previous administration or office experience.
• Excellent organisation and time‑management skills.
• Exceptional attention to detail.
• Confident and professional telephone manner.
• Good computer and administrative skills.
• Proactive approach and ability to follow tasks through.
• Excellent reliability.
• Friendly, professional and helpful manner.
• Own car and driving licence (essential for rural location).

What we offer

• £13.00 per hour with a salary review after 3 months.
• Flexible weekday start and finish times, with optional additional Monday‑Friday hours.