Administrator - Employee Benefits

About the role

Marsh is looking for an Administrator to join its Consulting Delivery team at Marsh Health & Benefits in Birmingham. The role sits within the Protection new business team and is hybrid, with at least three days a week spent in the office. Marsh Health & Benefits advises clients on group income protection, group life assurance and critical illness.

Key responsibilities

• Gather, organise, enter and analyse data for client projects, supporting the consulting team
• Work with internal and external stakeholders to deliver the best service for clients
• Handle client and member queries, verbally and in writing, with support as needed in line with service level agreements
• Champion continuous improvement within the team or location
• Maintain technical and market knowledge and quality-check the work of junior colleagues
• Attend client meetings as required and act as a training and technical referral point for colleagues

Required profile

• Previous administrative experience in a professional services environment
• Good understanding of Microsoft applications such as Excel, Word and Outlook
• Excellent written and oral communication skills and ability to work with numbers
• Planning and organisation skills, able to work to deadlines
• Ability to work independently and as a team player, building good rapport with clients and colleagues
• Nice to have: experience in Group Risk (group income protection, group life assurance and critical illness) or healthcare, insurance-related experience, or industry-recognised qualifications